Terms & Conditions of Hire

By hiring from Daydream, you agree to our terms & conditions of hire.


Quotes are valid for 30 days from date of issue. Items are not booked out until a deposit has been paid and Daydream reserves the right to hire out these items until a deposit is received.

Hire Period:

Hire period varies depending on hire item, this can range from 1-4 days. We can work around your needs so please contact us to enquire. Hire timeframe will be listed on your quote or invoice.


All bookings require a 30% non-refundable deposit of your total quote to secure date of booking.

By paying your deposit you are agreeing to our terms & conditions, even if all documentation hasn't been signed.

The full remaining balance along with delivery cost is due 14 days prior to hire. If cancelled within 14 days of event the full payment is non-refundable

Delivery Costs:

Delivery costs will vary and will be calculated based on location; this can be quoted before hire.

We offer free delivery of our LOVE letters between Paekakariki & Otaki, this does not include set up or pack down.

Delivery fee is required to be paid at the time of final bill, 14 days prior to hire. If delivery fee is not paid, then hire is deemed to be terminated and all payments made become non-refundable.


Bond pricing will vary depending on item. Bond price will be included in the final bill sent out before hire commences and must be paid before delivery. If bond is not paid, then hire is deemed terminated and all payments made become non-refundable.

The bond will be refunded when all hire items have been safely returned or collected and inspected. This can take up to 5 working days to be processed after item has returned.

The hirer is responsible for all items while in their possession, this includes damage, breakage & loss. Items left unattended at the event premises remain the hirers responsibility. Any damages will be paid from the bond, if damage / loss is greater than the bond, the hirer will pay the balance.

Light up Love letters:

Light up love letters must be positioned on a dry flat surface. If outside, the letters must be pegged securely in the ground using the pegs provided. These are not to get wet under any circumstances, if the weather is not favourable on the day of hire adequate cover must be provided. This also includes the plugs and accessories.

Daydream reserves the right to cancel any bookings that do not meet these requirements.

You must use the plugs and multi box provided.

All accessories provided with the love letters must also be returned in good condition to receive your bond refund.

The letters are not able to withstand any weight, please do not lean, sit or stand on these letters under any circumstances.